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With these, you’ll need additional adapters, like a QD connection cable, to have them work on desk phones.
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For instance, some headsets may have plug-and-play USB connectivity, limiting them to PC and laptop use. It’s important to keep in mind that certain headsets are optimized for certain VoIP systems. Some popular VoIP services and apps include Aircall, RingCentral, Vonage, Zoom Phone, and Google Voice, among many others.

That’s why we’ve compiled a list of buying factors to guide you in choosing the best call center headsets. It also needs features that allow you to multitask efficiently, communicate clearly, and stay focused. The challenge, however, is that choosing a call center headset isn’t just about having good audio. The good news is, there’s a simple solution to these problems: quality headsets made for call centers. One call can mean the difference between gaining and losing a customer – and your equipment can significantly impact that.Īfter all, we know how frustrating it can be to try having a conversation over a fuzzy, crackling, or noisy line. Whether you’re a call center agent or manager, staying on top of your game is crucial.
Bluetooth callcenter headset for iphone how to#
How to Choose the Best Call Center Headset Yealink WH66 Best for Multi-device Management Poly Savi 8220 Best for Wireless Communication Microsoft Modern Wireless Headset Best for Microsoft Teams

Poly Voyager Focus 2 Best for Noise CancellationĪGPtEK Corded Telephone Headset Best for Telephone-Centric Calls Logitech Zone Wired Best for Voice & Video Conferencing
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Headsets should also offer a quick way to answer or reject a call-a feature regular headphones don’t often provide.We discuss the specs to look for in choosing the best call center headsets, plus our top 10 recommendations.
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In a previous round of testing, I also used the speech-to-text feature in Google Docs to evaluate how clearly my voice was picked up by the software generally speaking, the headsets all performed similarly, with about 98% accuracy, compared with about 90% accuracy for headphones. I looked in particular for how clear and crisp my voice was and whether the mic picked up too much background noise (such as a noisy air purifier, keyboard typing, or people talking in the background).
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Just keep in mind that these headsets are designed for phone calls, not professional audio production.

So if you’re currently using a set of regular mic-equipped earbuds or headphones for daily calls with colleagues or clients, upgrading to a headset can provide a tangible improvement in how well you’re heard and understood by people on the other end of the line. Every headset we tested, for example, did better in our speech-to-text dictation tests than our pick for best noise-cancelling headphones, the Bose 700. Headsets with boom mics significantly outperform earbuds and regular headphones with built-in mics in accurately capturing speech, as well.
